Terms & Conditions

Inspired Rooms Customer Terms and Conditions

Definitions

In this agreement the terms have the following meanings:

"Customer" means the user or buyer purchasing a product from Inspired Rooms.
"Supplier" means any supplier who Inspired Rooms markets the products of.
"Agreement" means the contract between Inspired Rooms and the Customer to which these conditions will apply.
"Product" is the item that Inspired Rooms will market on behalf of the Supplier.

Scope

This Agreement shall apply to all Products purchased by a Customer via the Inspired Rooms web site. By agreeing to these Terms your statutory rights are not affected.

Payment

All online transactions are in £ GBP and are processed by Protx. Protx provides a secure purchasing environment online and handles all credit and debit card payments.

We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, American Express, Diners and JCB.

Once your order is complete and you successfully submit payment through the Protx service you will receive an e-mail with confirmation of your order. This means that your bank has authorised the transaction.

Delivery

We always aim to keep delivery costs to a minimum. To make sure that the cost is kept as low as possible we will contact you once you have made your purchase and advise the cost. If you want to discuss the delivery options with us before purchasing please call us on 01803 201638

Returns

Returns are not accepted unless the item is faulty or damaged in transit. Photographic evidence of any damage or fault will be required within 48 hours of you receiving your delivery. We do not offer a refund because the item does not fit or because it is the wrong colour. Please check that the item is going to fit in your home before you purchase. You musty also check that the access to your home is adequate for the delivery to be made. If you are unsure about any aspect of our service please callus before you buy, we are here to help.

Cancellation of an Order

If for any reason you wish to cancel your order please e-mail info@inspiredrooms.co.uk or telephone 01803 201638 detailing your order number. Cancelations will incur a 10% restocking fee at the discretion of the company.

Charges

Inspired Rooms is part of a VAT registered company.

Alterations to Terms of Business

Inspired Rooms reserves the right to alter these Terms of Business at any time and will replace the Terms of Business on our web site when we do so.

Distance Selling Regulations

The following information is extracted from the www.dti.gov.uk web site. Inspired Rooms complies with all Distance Selling Regulations.

Distance selling means selling and buying by phone, mail order, via the Internet or digital TV. Such transactions are covered generally by normal buying and selling legislation, but they are also covered by special Distance Selling Regulations.

Distance Selling Regulations give protection to consumers who shop by phone, mail order, via the Internet or digital TV:

The protection includes:

The right to receive clear information about goods and services before deciding to buy;
Confirmation of this information in writing;
A cooling off period of seven working days in which the consumer can withdraw from the contract;
Protection from credit card fraud.

Guide for Businesses on Distance Selling Regulations

The DTI and Office of Fair Trading (OFT) issued revised guidance for businesses on the Distance Selling Regulations in September 2006. In a press notice Minister Ian McCartney said: 'Consumers deserve protection whether they are buying from their local shop or online. But businesses need to have a clear idea of where the law stands. That's why this... guidance will support businesses in their efforts to operate distance sales and give consumers the protection they deserve.'

E-commerce Regulations put the EC Directive on E-commerce into UK law. Amongst other things the Directive requires Member States to ensure that contracts can be concluded electronically. DTI is examining its consumer legislation to ensure that it does not prevent contracts from being made online.

Safe Online Shopping

Surveys continue to show that uncertainty about traders' legal responsibilities and problems in obtaining redress when transactions go wrong are particular barriers to consumer trust on the internet.

Information for consumers about online shopping is available from many sources, including the Consumer Direct web site and the Office of Fair Trading, as well as consumer organisations, magazines and other media.

Surveys

In 2001 DTI commissioned MORI to research consumers' concerns and awareness about online shopping, and the best ways of delivering information and guidance on the subject, (2001 report: Informing customers about e-commerce). This was followed in 2002 by further research which revealed that, compared to 2001, people were less concerned about credit card fraud and data protection, but that they remained concerned about dishonest traders and redress (2002 report: Internet and cross-border shopping).

Safe Internet Shopping Initiative

DTI's Safe Internet Shopping initiative aims to encourage consumers to shop online by explaining how to do so safely. DTI has worked with a range of public and private sector partners to provide improved access to information on the full range of consumer concerns (e.g. safe payment, data protection, illegal content, redress).

More Online Shopping Information and Tips

Further information, including links to additional sources of advice, is available on the DTI's Consumer Direct website.

Law

These conditions and all other express terms of contract shall be governed and construed in accordance with the laws of Scotland.

Suggestions or Comments

If you have any suggestions or comments please email email@address.com

Alternatively you can phone or write to us:

Inspired Rooms
18 Union Square
Torquay

Tel: 01803 612 143